Help center
Frequently asked questions
Quick answers for shopping skincare, managing delivery, and getting support from Deluxe.
What products does Deluxe currently focus on?
Deluxe is primarily curated for skincare essentials such as cleansers, serums, moisturizers, sunscreens, and routine refills, with room to expand into beauty, wellness, and lifestyle categories.
Can I checkout without creating an account?
Yes. You can place an order as a guest, while registered customers can save addresses, manage wishlists, view order history, and download invoices more easily.
Which payment methods are available?
Checkout supports Paystack and Flutterwave where configured. Each payment is verified before an order is treated as paid.
How do I track my order?
After checkout, your order status can move through pending, paid, processing, shipped, delivered, cancelled, or refunded. Logged-in customers can track orders from their profile dashboard.
Do you support dispatch rider delivery?
Yes. Store teams can assign eligible deliveries to dispatch riders, and delivery can be confirmed with a one-time passcode when the order reaches the customer.
Can I return or report an issue with an item?
If an order arrives damaged, incorrect, or incomplete, contact support with your order number and photos where applicable. Return approval depends on the product condition and store policy.
How do I choose the right skincare item?
Use product descriptions, categories, tags, reviews, and availability notes to compare items. If you are unsure, contact support before buying so we can help you narrow the options.
Where can I get help with payment or delivery?
Use the contact page for payment questions, delivery updates, product guidance, returns, and account support. Include your order number when you have one.